Refund policy

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Due to government regulations for hygienic and health reasons we cannot accept product returns or exchanges on opened items. 

  • Customers are responsible for providing the correct shipping address. Orders returned due to an incorrect address or an error in the address may be refunded less the shipping cost.
  • Make sure the product is right for you before opening.
  • If you have any questions or concerns about the use of our products, please contact our office.
  • Unfortunately, we cannot accept returns on sale items or gift cards

Certain Exceptions do Apply

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If a customer returns an unopened item, the cost of the item will be refunded less the shipping cost.

Refunds
If a refund has been authorized, we will notify you once we’ve received and inspected your unopened return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at info@deeskinandhair.com.